Privacy Policy for Gosca
GOSCA IT Solutions (“GOSCA”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our websites: www.gosca.co.za, clientzone.gosca.co.za, and events.gosca.co.za (collectively referred to as the “Websites”).
This policy is drafted in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa and takes into account the General Data Protection Regulation (GDPR) for our international visitors.
Effective Date: 27 May 2026 Last Updated: 27 May 2026
1. Who We Are
GOSCA IT Solutions is a South African company based in Bloemfontein, specialising in device repairs, sales of new and refurbished technology, IT support, business solutions, and hosting events. Our physical address is: 72 Rose Avenue, Wilgehof, Bloemfontein, 9301, South Africa.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, physical address.
- Account Information: Details provided when registering on Client Zone (username, password, repair/purchase history).
- Technical Information: IP address, browser type, device information, pages visited, and usage data (via cookies and analytics).
- Service-Related Information: Details about device repairs, quotes, support tickets, event registrations, and payments.
- Marketing Information: Preferences for receiving newsletters or promotional content.
3. How We Collect Your Information
- Directly from you (when you fill forms, register, book events, or contact us).
- Automatically through cookies, pixels, and analytics tools when you browse our Websites.
- From third parties (e.g., payment processors or business partners) where lawful.
4. How We Use Your Personal Information
We process your information for the following purposes:
- To provide our services (repairs, sales, IT support, event management).
- To manage your Client Zone account and process transactions.
- To communicate with you (responses to enquiries, support tickets, quotes).
- To improve our Websites and user experience.
- For marketing and promotional purposes (with your consent).
- To comply with legal and regulatory obligations.
5. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information based on:
- Your consent
- The performance of a contract
- Our legitimate interests (e.g., business operations and service improvement)
- Legal obligations
6. Sharing of Personal Information
We may share your information with:
- Trusted service providers (e.g., payment gateways, hosting providers, analytics services).
- Business partners involved in repairs, events, or marketing (with appropriate agreements).
- Regulatory authorities when required by law.
We do not sell your personal information to third parties.
7. International Transfers
As a South African company, your data is primarily stored in South Africa. Where we transfer data outside South Africa (e.g., to cloud service providers), we ensure appropriate safeguards are in place to maintain POPIA and GDPR standards.
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
10. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of your information (where applicable)
- Object to processing
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details below.
11. Cookies
We use cookies to enhance your experience. For detailed information, please see our Cookies Policy.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Information Officer: Jon-Jacques Dye (or designated person) Email: sales@gosca.co.za or info@gosca.co.za Phone: +27 76 481 4165 Address: 72 Rose Avenue, Wilgehof, Bloemfontein, 9301, South Africa
- +27 76 481 4165
- info@gosca.co.za
- 72 Rose Avenue, Wilgehof, Bloemfontein, 9301, South Africa
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